EV owners are much less satisfied with dealership service than owners of internal combustion cars, according to a new J.D. Power study. Results were based on a survey of 64,248 U.S. owners or lessees of 2020-2022 model year vehicles, asking them to rate the service at franchised dealers or equivalent aftermarket facilities. Customer satisfaction... Study finds EV owners are less satisfied with dealership service
EV owners are much less satisfied with dealership service than owners of internal combustion cars, according to a new J.D. Power study. Results were based on a survey of 64,248 U.S. owners or lessees of 2020-2022 model year vehicles, asking them to rate the service at franchised dealers or equivalent aftermarket facilities. Customer satisfaction...